From beginning to end I felt confident in Bradshaws. - Knowledgeable office manager understood my concerns, and the "history lesson" I gave her about my AC system woes. - When speaking to Steve, he was professional and explained findings clearly and didn't try to sell me on a trans service I didn't need yet. - Cost was very reasonable. Was less than another shop in the area that did the same service last year and yet "couldn't find any issues". Bradshaws found an issue this time, replaced two parts and it was still less than this other shop. - No extra nonsense. I really don't need to be told my 135k mile truck has (suprise) lots of stuff that could be done if you look hard enough. - Quick. Done nearly on the dot of their estimated completion time, which was very quick. Having a great experience at a shop should not be so rare, but it is. Had a great experience here, so, I will be back.